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Pathstone re-opens walk-in clinic for mental health counselling

Starting Monday June 15th, Pathstone Mental Health will resume face to face counselling at their St. Catharines walk-in clinic site, The Branscombe Centre.

All eight Hear & Now walk-in clinics were closed more than 11 weeks ago due to the pandemic. After implementing a re-entry plan, The Branscombe Centre will be ready to see children, youth and their families starting on Monday morning, June 15th.

The five day per week clinic will see a few changes. Appointments need to be made by calling Pathstone’s Crisis & Support line at 1-800-263-4944 during regular business hours. Staff will look to make your appointment the day you call, or for the following day. Based on availability.

On appointment day, clients will arrive 15 minutes in advance and call 1-800-263-4944 to “check in.” They will then be directed to enter the building to complete required forms. Visitors will be screened, asked to use sanitization stations when they arrive and leave Pathstone, and when physical distance of 6ft (2 meters) can’t be maintained, masks will be provided. Clients should come in for their appointment alone or with just one other support person.

Our walk-in clinic services have always been available without an appointment, but in an effort to avoid overcrowding our main lobby, we have implemented the need to make an appointment until further notice.  We hope to open our satellite walk-in clinic sites located across the Region in the near future.

Kim Rossi – Director of Philanthropy & PR

As always, our walk-in clinic services are for children and youth up to age 18 and their families. No referral, cost or health card is needed to meet one-on-one with a Pathstone counsellor. Appointments are typically one hour.

Hear & Now Walk-In Clinic – St. Catharines – OPEN 5 days per week

Days / Times:  EVERY Monday- Thursday– 9am – 7pm (last appointment taken at 6pm)

EVERY Friday– 9am – 4pm (last appointment taken at 3pm)

Location: The Branscombe Centre, 1338 Fourth Ave.

*Due to COVID-19 protocol, an appointment is required.

PathstonePathstone re-opens walk-in clinic for mental health counselling