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Pathstone’s preparedness, putting families first in the wake of COVID-19

A letter to our supporters,

In a time when anxiety and fear surrounds us all, we wanted to assure you that we are still here to support the needs of our community.

Despite our declared State of Emergency in Ontario, the professionals at Pathstone know the importance of staying connected with clients and supporting those across the Niagara Region, many of which are experiencing heightened stress and anxiety during this time.

We would like to share with you a few updates on how we are continuing to support our most vulnerable.

While our building sites are currently closed preventing face-to-face visits with clients, clinicians have reached out to arrange counselling sessions to be held over the phone. In the next few days, we will introduce encrypted end-to-end video chat sessions.

In addition, our Crisis Line is available 24.7 by calling 1-800-263-4944.

We have put extra staff on the lines to help with the higher volume of calls we have been experiencing since the outbreak hit home.

Online, at you will find a tip sheet on talking to your family about COVID-19, how to ease fears, and have accurate and calm conversations about staying healthy and safe. We have also provided a link to Niagara Region Public Health where the most up to date information can be found.

All Pathstone events that were planned from March through May have been postponed or cancelled in alignment with Public Health Ontario recommendations for social distancing. If you were planning on making a donation, your support is still needed. Please consider doing so online, at

We will continue to closely monitor the situation and the advice of public health officials. As such, we may make further decisions around the extent of fundraising activities in the future. We will keep you posted on our website and social media channels.

Twitter. @PathstoneMH  Instagram. @PathstoneMH_Niagara and on Facebook

Although this continues to be a rapidly evolving situation, I want to reiterate that, like Pathstone Mental Health, we at Pathstone Foundation will continue to do whatever we can to ensure every one’s well-being and safety.

I’d also like to recognize the tremendous work our clinical teams are doing to support our community in what has become a trying time for those who already struggle with their mental health.

With thanks for your continued commitment and ongoing support during these extraordinary circumstances.

Kim Rossi, Director of Philanthropy – Pathstone Foundation

PathstonePathstone’s preparedness, putting families first in the wake of COVID-19